Cancelamento de Compras e Reembolsos na Ticketmaster: Um Guia Passo a Passo Se você comprou ingressos para um evento e precisa cancelar a compra, saber como proceder pode ser um desafio. A Ticketmaster, uma das principais plataformas de venda de ingressos, oferece opções para cancelar compras e solicitar reembolsos, dependendo das políticas do evento e das condições de venda. Aqui está um guia sobre como cancelar uma compra e pedir reembolso na Ticketmaster.
2025-02-01“Desfazendo uma Compra: Guia Passo a Passo para Cancelar Ingressos Online”
2025-02-02
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If you’ve purchased a digital ticket through Eventim, the platform allows you to cancel and refund your ticket purchase made through the website or app. This way, you can recover the value if you can’t attend the event.
To cancel and request a refund on Eventim, follow these steps:
- Access and fill out the form (help.eventim.com.br);
- In the “Reason for contact” field, select “Cancellation/Exchange/Refund/Reversal”;
- Describe your request;
- Click “Send”.
Make sure to use the same email address used for the purchase on the Eventim website and include the order number, which can be found in your purchase history or in the confirmation email.
Can I cancel purchases made in person?
No, Eventim does not allow cancellation or refund of purchases made through physical channels.
What is the deadline for requesting a cancellation on Eventim?
The cancellation request must be made within seven days of the purchase.
If you purchased the ticket less than seven days before the event, the request must be made within 48 hours before the event.
Will I get a full refund?
No, Eventim will not refund the service fee charged at the time of purchase. Therefore, the consumer will only receive the ticket value back.
Can I cancel only one ticket on Eventim?
No, if you purchased multiple tickets in the same transaction and request a cancellation, all tickets will be canceled.
What is the refund period?
Eventim has two refund periods:
- Credit card: the refund will be made in up to two statements, following the statement closing date and the rules of the banking institutions;
- Pix: the refund will be made in up to three days.
What if my ticket is stolen, can I cancel?
No, in cases of theft, loss, unauthorized access to the Eventim account, or damaged tickets, the company will not accept re-issuance of tickets or cancellations.
Can I cancel a ticket for an event that has been changed?
In cases of event cancellations or changes, users must follow different procedures.
Therefore, it is necessary to verify the communication sent by email or on the event page, which will inform about the cancellation, refunds, and other issues.
