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The Apple company has started to compensate consumers who experienced audio problems with their iPhone 7 devices. The payments can reach up to $200 per person, equivalent to approximately R$ 1,154.

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The so-called “Loop Disease” bug caused issues with audio quality reduction in FaceTime calls or microphone recordings, as well as voice loss in Siri commands, among other problems.

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The problem is associated with the disconnection of a component linked to the audio chip in iPhone 7 and 7 Plus devices produced between late 2017 and early 2018. In extreme cases, it caused a reboot loop, rendering the smartphones useless.

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Due to the Loop Disease, Apple was sued in 2019 and agreed to a $35 million settlement, from which the consumer compensations will be paid.

The amount received in compensation varies depending on each individual’s situation. Those who paid for device repair, which cost $350 at the time, will receive larger sums compared to those who did not.

Recently, Apple also had to compensate MacBook consumers with defective “butterfly” keyboards in a separate agreement.

Despite the settlement and the start of payments related to the iPhone 7 case, Apple officially denies the allegations.

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