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Airbnb annonces that it will start showing users the total costs of their bookings in a standardized way, according to Bloomberg. This change comes after user complaints and compliance with a rule established by the US Federal Trade Commission (FTC).
The regulation will take effect in May in the United States and requires the platform to display the total cost of bookings, including all taxes, cleaning fees, and other charges involved in the quote.
This measure will be applied in the US and other 200 countries where the platform operates, and users will be able to see the total price when browsing through listings.
In Europe, Australia, and Canada, Airbnb has already been displaying total costs, including taxes and fees, since 2019, as required by local laws.
In Brazil, the Consumer Defense Code regulates the display of prices in digital platforms. Our tests showed that Airbnb’s app and website initially only display the nightly rate, without including additional fees like cleaning costs. However, users can see the total cost when selecting a location and proceeding to booking.
The FTC applied the rule in 2024 to prohibit deceptive pricing and hidden fees in the market for event tickets and short-term rentals, which includes Airbnb.
This change aims to provide users with more transparency and clarity when booking accommodations on the platform.
